Please help!! I’m trying to connect my Stan but I keep getting an authenification error. I have attached the messgae below. I have already turned on the pop up, but I’m not receiving a message window or anything.
Stan error: We hit an error adding your new account, authentication failed
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Userlevel 7
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21 March 2023
Hi
Good question.
Try connecting the app to Zapier using a new/different private browser.
I have and I even did incognito and still get the same error message. I’m so upset because it was connected but I messed up when I was setting it up with flodesk and now it wont connect to stan anymore.
Userlevel 7
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21 March 2023
Sometimes you need to remove the connection from the app side as well as the Zapier side before you can reconnect.
Sorry, I don’t understand. I don’t have any apps in my zapier. Everything is removed. I’ve even tried from my ipad and phone. I still get the same message. I don’t see a pop up appear at all for me to hit allow.
when I test the connection it says error as well.
Userlevel 7
+14
- Certified Zapier Expert
- 24265 replies
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21 March 2023
Make sure you browser and device operating system and software is updated.
Help article from Stan: https://help.stan.store/article/55-how-to-connect-stan-with-zapier
Thank you. I’ve read through that about 5 times now trying to figure this out. This is terrible. I really can’t believe this is happening right now
Userlevel 7
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- Certified Zapier Expert
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21 March 2023
You can try opening a ticket with Zapier Support but the expected response time can vary based on your Zapier plan: https://zapier.com/app/get-help
If you are seeking help, you can hire a Certified Zapier Expert: https://zapier.com/experts
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