Stan error: We hit an error adding your new account, authentication failed

Hi @Blendedroots 

Good question.

Try connecting the app to Zapier using a new/different private browser.

I have and I even did incognito and still get the same error message. I’m so upset because it was connected but I messed up when I was setting it up with flodesk and now it wont connect to stan anymore.

@Blendedroots 

Sometimes you need to remove the connection from the app side as well as the Zapier side before you can reconnect.

Sorry, I don’t understand. I don’t have any apps in my zapier. Everything is removed. I’ve even tried from my ipad and phone. I still get the same message. I don’t see a pop up appear at all for me to hit allow. 

when I test the connection it says error as well.

@Blendedroots 

Make sure you browser and device operating system and software is updated.

Help article from Stan: https://help.stan.store/article/55-how-to-connect-stan-with-zapier

Thank you. I’ve read through that about 5 times now trying to figure this out. This is terrible. I really can’t believe this is happening right now

@Blendedroots 

You can try opening a ticket with Zapier Support but the expected response time can vary based on your Zapier plan: https://zapier.com/app/get-help

If you are seeking help, you can hire a Certified Zapier Expert: https://zapier.com/experts