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Question

Stan and Convertkit Zap not connecting

  • November 27, 2024
  • 2 replies
  • 17 views
F

I have it set up where a new customer from our StanStore gets automatically put into our ConvertKit (KIT) database and then subscribed to an email sequence from there. Has anyone else had issues with this connection? Are there certain things i should check for to help troubleshoot? TIA 

S
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • November 27, 2024

Hi ​@foundationallynourished 

Zaps work while turned ON for new data going forward.

Check your Zap app connections here: https://zapier.com/app/connections

Check your Zap Runs activity here: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • November 28, 2024

Hi ​@foundationallynourished,

 

Welcome to the Community.

 

Just to add with Troy. In order to troubleshoot connection issues between StanStore and ConvertKit, ensure API keys are valid, integration settings are correctly configured (for example, triggers and actions like "New Customer" in StanStore linking to "Add Subscriber to Form" in ConvertKit), and email sequences are correctly set up. Check for error messages, test the integration with a new customer, and contact support if needed for specific guidance.

 

Feel free to reach out to us if you have further inquiries. 

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