Square Item ID not recognized in testing

Hello ​@KaliMa  

Your Filter is checking the ID field, but the incoming record’s ID is an autogenerated value, not the event name. That’s why it’s failing.

If you want to filter by “Ayurveda Foundations for Massage Therapists (Zoom Webinar)”, switch the left field from ID to the field that actually contains that text like Event Name or Title.

If you truly need to filter by ID, paste the exact ID from a record that should pass. “Exactly matches” requires a perfect match. You can also use “Contains” if the field includes extra text.

Dr. Tanvi Sachar
Monday Certified Partner, Tuesday Wizard

Hi ​@KaliMa 

FYI: To turn ON Zaps that use Filter steps, you need a Zap paid plan.

The ID from Square is likely a numeric or alphanumeric value.

That means the ID value will not exactly match the filter condition you configured.

You need to use a different variable on the left side of the filter condition OR a different value on the right side of the filter condition.

Help links for using Filter: https://zapier.com/apps/filter/integrations#help

You’ll need to confirm with screenshot which Square Zap trigger step you are using.

Also, post screenshots showing the DATA OUT from Zap step 1 in the TEST tab so we can see the returned fields and values.

I appreciate your response, thanks.  You’re right that I have to match the criteria.  My problem is nothing in these columns seems to meet my criteria need - which is for the Zap filter to apply to a specific item in my Square library, not to every/any sale within Square library. 

I got a response from the ticket I submitted, asking me for a screenshot of the Square URL, so hopefully we’ll sort it there.   I’ll keep you posted! Thanks again. 😊

​@KaliMa 

You’ll need to confirm with screenshot which Square Zap trigger step you are using.

Also, post screenshots showing the DATA OUT from Zap step 1 in the TEST tab so we can see the returned fields and values.

Hi,

I’m using the “New Payment” Zap w/ Square as my trigger. Tried to take a screenshot of DATA OUT from Zap step 1 (or Step 2) but it’s not appearing on right hand side like it did before. I wonder if Support Tix team is doing something with the info I sent them earlier today (Square Item screenshot w/ URL). Guess I just have to wait right now.

​@KaliMa 

Help link for how to test a Zap step and see the DATA IN/OUT: https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps#h_01JVZF37AVFCHYETQ0DG4W8NST

I appreciate everyone’s help, and must reiterate I’m clear that the fields needs to match.  The bottle neck appears to be that there is no such option from the the first column, that fits my need for a specific item purchase (not order ID, which is unique to each buyer).

​@KaliMa 

Help us help you by posting screenshots showing:

• how your Zap steps are outlined
  • so we can see which Zap trigger step you are using (app/event)
• DATA OUT from Zap step 1 under the TEST tab for a sample record
  • so we can see the returned data points and the structure of the data

Hey there ​@KaliMa 👋

Were you able to locate the relevant field to filter on? 

If not, perhaps you could try the New Order trigger instead. That trigger should be able to output the items that were purchased which would then allow you to filter out orders where the specific Zoom webinar wasn’t purchased. 

Keep us posted on how you get on, want to make sure you’re all set!

Yay! 🎉 That’s great news ​@KaliMa. So pleased our Support team were able to help you get it sorted.

Feel free to reach back out if we can help with anything else. In the meantime, happy Zapping! 😁⚡

Yeah, thanks SamB!  What was particularly helpful in solving the issue is your support team member’s use of video messaging. It really told me exactly how to adapt the filter as I needed.  People had rec’d I use Order ID, but your person included a video showing how I needed to modify another condition too.  Glad it all worked out.