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Question

Sparkpost app not showing name when sending notification email

  • March 3, 2025
  • 2 replies
  • 9 views

Created a Facebook leads to GHL with a sparkpost notification in there. I’ve used this in other accounts plenty of time and had zero issues. Now when i get my test notification form, the name does not appear. I tried fullname and raw full name. It does not show up. I even added name to subject and nothing..

 

This is the zap https://zapier.com/shared/a6f12c4a0976927c6203d64690a9bfe4fa7e5b54

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • March 4, 2025

Hi ​@MaxLeads 

For us to have more info, post screenshots with how your Zap steps are outlined and configured in EDIT mode with the field mappings visible.

The link shared for the Zap does not allow us to see how your Zap is configured.


SamB
Community Manager
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  • Community Manager
  • 9751 replies
  • March 19, 2025

Hey ​@MaxLeads, just checking in! Were you able to get this sorted, or are you still running into issues?

If you’re still stuck, can you share screenshots of your Zap setup as Troy suggested, that’ll help us to spot what’s going wrong. Make sure to blur or remove all personal information (names, emails, addresses etc.) from screenshots before sharing - you can use a tool like Zappy for that.

Want to ensure you’re all set so let us know how it’s going! 🙂