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Best answer

SMTP error: Authentication failed: Connection unexpectedly closed: timed out

M
Forum|alt.badge.img

I wanted to connect a ne smtp by zapier, but everytime I try it I get an error.

What I am doing wrong?

Best answer by Magdalena WilhelmBest answer by Magdalena Wilhelm

@SamB : I send a message to Zapier and they could help me. I had used the wrong Port..Port 465 is not available… so I used the Port 587 and the right hostname now it works. 😁

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3 replies

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7967 replies
  • January 4, 2023

Hey @Magdalena Wilhelm! 😀

So sorry you’re running into that error when attempting to connect. We’re not able to dig into the error logs for your account to get any further details on exactly what’s causing that timeout. So your best bet here will be to reach out to our Support team to investigate further. 

You can contact them using our Get Help form.

Please do keep us posted on how you get on!

M
Forum|alt.badge.img

@SamB : I send a message to Zapier and they could help me. I had used the wrong Port..Port 465 is not available… so I used the Port 587 and the right hostname now it works. 😁

SamB
1 person likes this
  • SamB
    SamB
Danvers
Forum|alt.badge.img+12
  • DanversZapier Staff
  • Zapier Staff
  • 3731 replies
  • January 10, 2023

Hi @Magdalena Wilhelm!

Thanks so much for letting us know that you were able to get help from the support team and I’m really glad that they were able to help you fix the problem! 🎉

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