Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I have created a Zap that pulls data/text from a Google Email and formats (if needed) to update a MailChimp contact. However, for some reason the SMS field won’t populate. I have reformatted the number so that it is a “E.164 format.” Everything outside of SMS populates correctly or as intended. What am I doing wrong?

 

Part of the Journey: 

 

 

 

Hi ​@ashland 

Click the underlined field label “SMS Phone Number” to see a tooltip with more info that may provide guidance.

 

Hello. Yes, I understand. It states “This is merge field "SMSPHONE" in your MailChimp audience's setup.” However, that field is not populating and I am trying to figure out “why” because the number has been changed to be the E.164 format. Any insight?

​@ashland 

How is the SMS Phone Number field configured in Mailchimp? (Why field type?) ?screenshots]

Check double opt-in settings: https://mailchimp.com/help/about-double-opt-in/

Help links form Mailchimp about using SMS Marketing: https://mailchimp.com/help/create-send-marketing-sms/

 

 

 

Yes, I have seen those articles. I have reached out to MailChimp on this and they have explained Zapier doesn’t have this functionality: 

 

Is this in Zapier’s roadmap?

​@ashland 

You can try opening a ticket with Zapier Support to submit a feature request to be logged: https://zapier.com/app/get-help

 

You may have to try using the Mailchimp API via one of these options: 

  • Mailchimp - API Request
  • Mailchimp - Custom Action

Mailchimp API: https://mailchimp.com/developer/marketing/api/ecommerce-customers/add-or-update-customer/

 

NOTE: Most Zap app integrations are created and managed by the app developer using the Zapier Developer Platform.

 

 

But MailChimp has stated it in its message above that SMS Numbers won’t come through an API connection with Zapier so not sure what the APIs above would do?

 

I think the APIs listed above would work with approved providers, but as MailChimp has stated that isn’t Zapier.

 

Or am I missing something?

​@ashland 

Then it looks like you will have to do it manually.

Ok - thanks for confirming.

Hi ​@ashland,

 

Just keep us posted on this so we can assist you further if needed. Thank you.

Reply


Terms & Conditions