Skip to main content
Question

SimpleTexting Incoming Message not retrieved


I am looking to create a zap that triggered by SimpleTexting incoming message, however Zapier is not accessing the messages received and instead displays a “placeholder” record that does not exist in the SimpleTexting database. (Displayed in Article 1)

According to Simpletexting, “the message ID does not exist, because no message is actually sent or received.” and are created by Zapier for testing purposes. 

My account is authenticated and connected -- confirmed by section 1 of Incoming message “configure” section. As you can see,  the page displays my account phone number.  (Displayed in Article 2)

I’ve exhausted the SimpleTexting support and they have confirmed that there are no issues on their end with the API.

Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi ​@andrew_offline 

Some Zap apps only return dummy records in Zap trigger steps.

You should be able to configure the Zap action steps with the provided variables even though those have dummy values.

Then you can try turning the Zap ON, testing live, and checking your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/


JammerS
Forum|alt.badge.img+6
  • Zapier Staff
  • 2288 replies
  • January 20, 2025

Hi ​@andrew_offline,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.