Question

Shopify New product trigger not finding new products

  • 16 October 2023
  • 7 replies
  • 114 views

I am using the New Shopify product trigger in my zap and it finds products on the test run but never finds new products when I run the zap even after I add new products to my store.  I previously tried to do this with the atom feed of the products from my store which worked but the feed on Shopify is limited to 25 items so it stopped working after that many.  Looking for help ideally with the current zap using the Shopify trigger.

Here are screenshots:

 


7 replies

Userlevel 7
Badge +14

Hi @Fandom Flair 

Good question.

Make sure the Zap is ON before adding new Products.

Then check your Zap Runs history for activity/issues.

https://zapier.com/app/history/

hi @Troy Tessalone

Thank you for the response.


The ZAP is definitely on and nothing shows in the run history for this Zap.  In my previous one for the atom feed, the runs only showed in the history when the trigger found a new item.  I assume it is the same for this one.

Any other help or troubleshooting steps are welcome.

Userlevel 7
Badge +14

@Fandom Flair 

Have you added new products after you turned the Zap ON?

@Fandom Flair

Have you added new products after you turned the Zap ON?

Yes.  multiple times

Userlevel 7
Badge +14

@Fandom Flair 

Might be best to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

@Fandom Flair

Might be best to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Thanks. Done.  Any other help or ideas are welcome.

Userlevel 7
Badge +6

Hi there @Fandom Flair,

It looks like our Support Team replied to your email yesterday with the suggestion of:

Thanks for reaching out! I hope you're having a great day so far—happy to lend a hand here.

I reviewed the Zap history and it seems like we've seen multiple instances of the Zap trigger recently. I have attached a screenshot below.

For the errored runs, Unfortunately, this is due to a limitation on the Instagram side, I’ve checked here and they have a limit for 25 posts via API per 24-hour window.

This limit is probably also divided into smaller timeframes as well so that’s why sometimes it will fail if you try to post to Instagram via the API in rapid succession.

Since it looks like this is a time-based limitation in their API, one option here would be to replay the tasks later and they should then work. You can read more about replaying tasks here: https://zapier.com/help/manage/history/replay-failed-zap-runs

Another more complicated, but slicker solution would be to avoid this by spreading out the automated actions using Delay by Zapier:

https://zapier.com/apps/delay/integrations

The helpful option here would be Delay After Queue. This is a method that can be used so that all of your actions are forced to “take turns”. Each action that is put into the queue will wait for the amount of time set in the Delay action after the previous action took its turn before taking its turn. So a delay of 60 minutes for example would ensure you never exceed the 25 posts in 24 hours limit (also for example if the 25 is broken down into hours there might be an hour limit of 1 post per hour which likewise delay would avoid)

You can also review this guide for more information about “Delay After Queue”: https://zapier.com/help/create/customize/add-delays-to-zaps#delay-after-queue

Please let me know if that helps you, and if you have any further questions feel free to reach out. I’ll be glad to assist you.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

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