Shopify "New Order" trigger stopped returning Payment Terms > Payment Schedules > Due At

Hi ​@AndressaP 

You probably do NOT want to post your topic in the Developer Zone category.

I am having the same issue but for several other fields.

I manage my orders in Monday.com and have been using Zapier for months to export each line item to create a new item in Monday. 

A few days ago, the data stopped exporting to Monday for several data fields including the Infinite Options data fields.

In the zap, most of the fields now have an error. Some I can just re-add as there is a field with the same name but others have disappeared altogether. 

I’m in the same situation specifically with the Payment Terms Payment Schedules Due At field as per OP ​@AndressaP 

​@SamB how can we follow status of this best for a fix?

Similar but another issue with order object - The “company” field has disappeared with id and location_id

Any timeframe on resolution?

Thanks

Paul

Hey ​@hellothere888, ​@pixiiau and ​@donegalnet 👋

Sorry to hear you’re all running into this issue, and for the delay in my reply. I can’t provide any sort of timeframe on when it will be resolved, but you can follow along here where I’ll post any updates when anything changes on the bug’s status. And I’ve added you all to the list of folks being affected by this so you’ll get an email notification from us as soon as it’s been fixed.

Appreciate everyone’s patience in the meantime, hopefully our engineers can get it sorted soon! 🙏

​@SamB I have made some progress on this for my issue. It looks like Shopify changed several data fields. In some cases the name, for others, the fields seems to be gone. For many of my fields I was able to re-add the newly named field.

It created a different issue, which I don’t know is Shopify or Zapier, but I used to be able to select fields that were within the custom attributes field created by Infinite Options in Shopify (i.e. use the custom attributes key as the data field) it would return the custom attributes value. Now I seem to only be able to access as a single fields and it’s returning all of the lines of data. I’ve tried some of the coding options but so far, I can’t get it to work. I’ve messaged the tech support with my zap to see if they can provide a solution.

Thanks for following up here ​@hellothere888. Glad to hear you were able to make some progress by re-selecting some of the fields that just had their name changed 🙂 

Hmm, I would have though that the other issue of not being able to select those custom attributes fields might still be related to the bug - if there were changes made to Shopify’s API that affected the fields it could be that it’s also affected how the custom attributes fields can be accessed. 🤔 Please do keep us posted on how it goes with the Support team though, curious to know if it’s part of the same bug or a new one!

I think I may have resolved the issue for me - I used co-pilot to rework and debug my zap. It took a lot of iterations to work through but I seem to have a working zap now. It was complex because the custom attributes have nested fields and there is free text which meant I had to avoid using comma delimited separators. I still don’t know why this suddenly stopped working but co-pilot seems to have a found a solution to fix it.

That’s awesome news ​@hellothere888! 🎉 I’m so pleased you were able to use Copilot to fix your Zap.

Hopefully Copilot will be able to fix things for others here as well 🤞 and if it does, please let us know!