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Question

Sending WhatsApp Business template messages from Netlify contact forms

  • April 23, 2026
  • 2 replies
  • 20 views
S

I am trying to send a whatsapp business template message with a video whenever somebody sends a new contact form on my website on Netlify. 

  1. I have checked the webhook, toggled on and off, sent lots of test messages everything seems fine for the message but no whatsapp gets sent.
  2. Whatsap Business template has been approved by Meta whatsapp. Therefore the 24hour rule doesnt apply. It is whatsapp business not personal.
  3. Checked draft mode
  4. The copilot has entered code to remove the zero and add 44 to the number as the number on the contact form isn't in international format.

Please can you help.

2 replies

F
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  • Fahad SZapier Solution Partner
  • Zapier Solution Partner
  • April 23, 2026

Hy ​@Saj4144 

Here's the Zapier doc that might help: Link

Since your template is already approved, the issue is likely not Netlify or the trigger, but how WhatsApp handles media templates.

A few things to check:

1. Media (video) must be publicly accessible

For templates with media:

  • The video must be hosted on a public HTTPS URL
  • No authentication, redirects, or expiring links

If WhatsApp can’t fetch the video → the message fails silently.

2. Zapier may show “success” even if WhatsApp rejects it

This is a known behavior:

Zap runs can appear successful even if the message wasn’t sent.

So check delivery in Meta Business Manager → WhatsApp logs, not Zapier.

3. Template structure must match exactly

For media templates:

  • Header type must be video
  • The Zap must pass the video URL in the header field
  • Any mismatch → failure

4. Phone number formatting

Your +44 conversion is correct, but ensure:

  • Final format is +44XXXXXXXXXX
  • Number is a valid WhatsApp user

5. Test without media 

Send the same template:

  • With video → fails
  • Without video → works

If that happens, the issue is definitely the media URL or template header config.

Hope this helps you get it sorted!

If you're still running into issues, drop a screenshot of the error and a quick description of what your Zap is doing, happy to take a look!

And if you'd rather just get it sorted quickly, I offer a free 20-min Zapier troubleshooting call. Book it under Resources on my Zapier Directory profile: https://zapier.com/partnerdirectory/automatemybiz

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Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • April 23, 2026

Hi ​@Saj4144 

Help links for using WhatsApp Business Zap app integration: https://zapier.com/apps/whatsapp-business/integrations#help

 

Post screenshots to give more info about how the Zap steps are outlined/configured.

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
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