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Hello, I’m having an issue with my Zap where I’m trying to send multiple tags from NetHunt CRM to Intercom, but the tags are getting grouped into one single tag, instead of appearing as separate tags in Intercom.

Here’s a summary of the problem:

  • Problem: I am mapping a field from NetHunt CRM to tags in Intercom using Zapier. However, when multiple tags are sent, they all appear together as a single tag in Intercom, instead of being separated into individual tags.

Has anyone experienced this before or could provide guidance on how to send separate tags to Intercom?

Any help would be greatly appreciated!

Hi ​@Colomba 

Help us have more info by posting screenshots showing how your Zap steps is configured in EDIT mode with the field mappings visible.

 

Hi ​@Colomba 

Based on the name of the Action “Add/Remove Tag on Company” being singular and the field name “Tag Name” being singular, that indicates only 1 Tag can be used.

If you have multiple Tags to process, then you will either need to add multiple of the same Zap step, each configured with a different Tag.

Or you can use the Looping Zap app to iterate over a list and perform the same Zap step.

Help with Looping: https://zapier.com/apps/looping/help

 

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