SendFox to Zapier integration error affecting Ad Campaigns

Hi ​@alphaelite 

Try this tip:

• TIP: Use New/Different Private Browsers to Connect App Accounts to Zapier

Otherwise, review this help link from SendFox and try reaching out to SendFox Support for help with their Zap app integration: https://help.sendfox.com/article/291-does-sendfox-have-a-zapier-app

Hi ​@alphaelite,

We just wanted to see how everything is going with your Zap. "Did Troy's idea work for the job?" If you need any assistance, feel free to reach out. 

We're happy to address any concerns and assist you.

Hi, I'm. I started experiencing the same connection issue between SendFox and Zappier that @alphaelite talks about. I've been trying to resolve it all day, without success. I've already followed your advice, used another browser, went private, and even deleted all the zaps I've created with SendFox, as well as the tokens created there. Still, the connection is not successful. I'm feeling quite frustrated. Do you think there is any other solution?

​@JammerS Maybe you can help me too.

I am attaching some screenshots showing the problem and evidence that I have deleted the tokens in SendFox.

These are some messages I got when I tried to log into SendFox, via Zappier, to create the connection:

​@alphaelite Were you able to resolve the issue? I'm experiencing the same thing and don't know how to fix it.

Hi ​@israelpintor,

You might be running into a bug here. I recommend reaching out to our Support Team for them to take a closer look at this issue and create a report on your behalf.

You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.

​@alphaelite ​@JammerS ​, ​@israelpintor -- all of a sudden today the connection btw Zapier and Sendfox broke for me too, and nothing seems to fix it. I also tried all of these steps (different browsers, deleting API tokens in sendfox, etc.) and nothing works. 

What’s even stranger is that I have no idea what caused it. Nothing changed to my knowledge in either my zapier or sendfox accounts. 

Has anyone been able to isolate how to fix this? I’ve reached out to Sendfox support (whose responses have thus far been miserably unhelpful) and filed a ticket with Zapier.

I’ve got over 35 zaps running email colleciton on my website and NONE of them are working right now. COULD use any tips/help y’all might have!

Hi ​@orenjay,

It looks like you’ve reached out to our Support Team about this and they replied with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

Hi ​@ken.a thx for hitting me back here. My tech support person is currently testing. We did NOT do anything to fix or resolve the issue, which is actually even more concerning.  Even if things are working again, I’d like to ask your team to look into this and try to determine what broke so that we can isolate the issue and either prevent it from happening again, OR know how to fix it if it recurs. This has cost me already several hours of my time, the expense of  my tech support contractor, not to mention the impact on our customers who were unable to receive the information and free downloads they were seeking for nearly 24 hrs in the midst of major launch / new campaign!

I look forward to your reply here or vi email on the support ticket thread.

Hi ​@orenjay,

I would like to explore the issue you experienced further, but unfortunately, our community team does not have access to the tools that the Support Team uses. I recommend that you open a ticket so our Support Team can take a closer look at the issue you encountered. You can reach them here: https://zapier.com/app/get-help.

I appreciate your patience and understanding.