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Send Phone call in Bland AI: The app returned "Banned phrase detected: scam"


Userlevel 1

Trying out the Bland AI and Zapier integrations. I guess all of this in new so not much content on it yet.

Issue: Unable to send a Call.

Error: The app returned "Banned phrase detected: scam”

Instance: Failing during test stage

Steps done:

  1. Tested the authentication, its working fine.
  2. Removed scammy looking words from the prompts
  3. Used a standard ZAP template.
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Best answer by RPSingh18 30 May 2024, 13:45

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Userlevel 7
Badge +14

Hi @RPSingh18 

For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode along with the encountered error.

Userlevel 1

Hi @RPSingh18 

For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode along with the encountered error.

Hey Troy,

I got the answer from Zapper Support Team, apparently I was using a dynamic variable that ended with the letter (Diabetes) “s”, and then without space I was using the word “camp”. The Bland AI read it as “scam” as a part of the combined word “Diabetescamp” and threw an error.

Userlevel 7
Badge +6

That’s awesome @RPSingh18! Glad to hear that our Support Team identified the issue here.

Also, thank you for looping back and providing an update here. We appreciate it!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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