About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

"Send Outbound Email in Email by Zapier" zap "successful" but email not received by recipient

P

"Send Outbound Email in Email by Zapier" zap indicates it was "successful", but no emails are received by recipient or cc: address.  The zap was working fine for a year or so, and two-three days ago just stopped sending the zap-resulting emails.

10 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @promctllc 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P

I did look at the entire history detail before posting to the Community board.  The “send email” step was labeled as “SUCCESS”, with no email received by the recipient.  See attachment.

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@promctllc 

Check the DATA OUT tab.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P

I reviewed DataOut as well before posting.  All seems to be as expected.  See attachment for actual output (some items changed for privacy reasons).  Again, this Zap was sending emails until it inexplicably stopped doing so a couple days ago.

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@promctllc 

Help articles for using the Email by Zapier app: https://zapier.com/apps/email/help

Make sure to review the limitations.

Probably best to open a ticket with Zapier Support for help troubleshooting: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P

Disregard the prior msg & attachment … it was from my zap’s step1 … “new or updated google docs row”.  The attached to this msg is the DataOut of the zap’s step3 … Send Outbound Email in Email by Zapier.

1 Attachment
P

I have opened a ticket with Zapier support.  Response is non-existent so far.  VERY DISAPPOINTING.  The emails not being sent is impacting my business! :(

Troy Tessalone
Userlevel 7
Badge +14

@promctllc 

It’s generally advised to use a different email app such as Gmail, Outlook, etc. for your biz email communications.

 

Help: https://help.zapier.com/hc/en-us/articles/23900889722765-Email-by-Zapier-Sorry-That-is-too-many-emails-sent-Please-try-Mandrill-Mailgun-Gmail-or-others-for-bulk-email

 

Use an alternative email app: If you need to send more than 10 emails per hour, consider using a different email app, such as Mailchimp Transactional, Mailgun, or Gmail. These apps typically offer higher sending limits and may be better suited for bulk-sending emails. 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
P

Thanks.  I’ll look into the other email client option.  That said, I shouldn’t have to since my volume does not reach the threshold, but it appears Zapier Support is not going to be timely with helping me on this matter.  :(

ken.a
Userlevel 7
Badge +6

Hi there @promctllc,

I’m so sorry for the delayed response of our Support Team they have been receiving a lot of request than usual.

It looks like our Support Team replied to your query today. Here’s their suggestion:

Before we start troubleshooting the issue, I just wanted to inform you that I have merged your requests into one to ensure we can keep you updated with any and all progress pertaining to the issue.

I reviewed logs on our end and this is the error we saw:

[SCREENSHOT] 

In this case, I've removed the specific email from the bounce list moving forward and we should send emails to it successfully. Please ensure this is an active mailbox to avoid emails being bounced down the road as well.

I hope that helps! Let me know if you have any other questions and I'll be more than happy to assist.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

Reply


Terms & Conditions