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I send out a direct message in slack based on the username. I use the “Find user by name” a step before to determine the correct username. This worked the last weeks without any problem. As of today I suddenly get an error:

Error from Slack: channel_not_found

The user does exist and I am the admin of Slack.

As I said, this worked before but now - without any changes - doesn’t anymore.

Hi ​@Lanzelot_pulpmedia 

For us to have more context, post these screenshots:

  • how your Zap steps are outlined and configured in EDIT mode with the field mappings visible
  • the encountered error on the Zap step

Thank you for the quick reply. Here are the screenshots.

​@Lanzelot_pulpmedia 

Field: To Usersnames

Value: Expects the Username ID, rather than the Username Name

 

Thank you so much! I’m just curious, why has it worked before?

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

Reply


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