Skip to main content
Answer

Send direct Message in Slack suddenly fails

  • December 17, 2024
  • 5 replies
  • 60 views

I send out a direct message in slack based on the username. I use the “Find user by name” a step before to determine the correct username. This worked the last weeks without any problem. As of today I suddenly get an error:

Error from Slack: channel_not_found

The user does exist and I am the admin of Slack.

As I said, this worked before but now - without any changes - doesn’t anymore.

Best answer by Troy Tessalone

@Lanzelot_pulpmedia 

Field: To Usersnames

Value: Expects the Username ID, rather than the Username Name

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • December 17, 2024

Hi ​@Lanzelot_pulpmedia 

For us to have more context, post these screenshots:

  • how your Zap steps are outlined and configured in EDIT mode with the field mappings visible
  • the encountered error on the Zap step

Thank you for the quick reply. Here are the screenshots.


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • Answer
  • December 17, 2024

@Lanzelot_pulpmedia 

Field: To Usersnames

Value: Expects the Username ID, rather than the Username Name

 


Thank you so much! I’m just curious, why has it worked before?


JammerS
Forum|alt.badge.img+6
  • Zapier Staff
  • December 18, 2024

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.