Hi everyone,
I am setting up a zap to draft replies to new emails that come into a shared mailbox in Microsoft 365. In the trigger, I can specify the shared mailbox and the account accessing it has every permission possible (read/manage, send as, send on behalf). No issues getting the mail and passing to the next step. But when it comes to the Create Draft Reply, it errors out, not being able to match the ID. I have confirmed the id in the trigger is the id used in the CDR step. I cannot specify the shared account in the CDR. I was wondering if anyone had a working example of these conditions: Microsoft Outlook: Shared mailbox, Create Draft Reply.
Microsoft Exchange and Microsoft 365 do not have the Create Draft Reply so Microsoft Outlook is the only option at this time.
I appreciate any suggestions.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/da9d0bfa-85a5-4346-8579-20f48a4f198c.png)