Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi,

 

It’s been awhile since I’ve done this and so I need a little reminding. But we have a Google sheet and when we mark a cell in a column for a specific contact, it will create a filter that will allow it to proceed if marked ‘yes’. Then for the action, we want to add a tag to the contact in Active Campaign. My thought is, it’s going to have to search for that contact by contact ID in Active Campaign, but not sure how to set that up. I appreciate the help!

 

Michelle

Hi @Inventive Guild 

You can use this Zap action: ActiveCampaign - Find Contact

If you still need help post screenshots with how your steps are outlined and configured.

 

Wonderful! Thanks so much, Troy.

 

I will work on finishing the zap and let you know if I need further assistance.

 

Michelle

Hi,

When I finished the zap I clicked to test it and it worked just fine. So I published the zap and then updated the cell in Google Sheet that would trigger things and it didn’t do anything. Here is a screencast of my zap: https://app.screencast.com/CNx4NAUnKfRYC

@Inventive Guild 

If you already have the AC Contact ID in GSheets then you don’t need Step 3.

The GSheet Zaps trigger in near-real time after a few mins.

Check your Zap Run history for activity to see the DATA IN/OUT for each step to help you troubleshoot.

 

If you still have an issue, can you post screenshots with how the top three rows of your GSheet are configured?

 

I removed Step 3 and did another test. I created a new test that went into Google sheet which is the Michelle TestFour, https://app.screencast.com/V4UPOOIhS9V5J

Then once the test was added in Google sheet, I added Yes to the PKS Approved column, but it didn’t trigger. Am I missing something in the action step? https://app.screencast.com/EJilOP2xBu8lo

Also, it says to put the contact ID in this part of the action, but it will vary based upon which contact has been updated in the Google sheet. So perhaps I haven’t set this up correctly as it seems it would need to search for the contact that was update in Google sheets in Active Campaign before adding a tag. https://app.screencast.com/ZrTErN4iFqAs4

@Inventive Guild 

Make sure to remap the ID from Step 1 to Step 3.

 

Thanks for all your help, Troy! I’m good here now.

That’s an amazing news @Inventive Guild! Big thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

Reply


Terms & Conditions