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Question

Salesforce ZAP Issue

  • February 18, 2025
  • 3 replies
  • 39 views
H

Got the following message when pushing zaps into salesforce:  

 

Could not create record of the "Lead" object: We can't save this record because the “New Lead Queue Notification - ppc only” process failed. Give your Salesforce admin these details. recipientIds must be active to receive a notification Error ID: 73221959

 

How do we correct? 
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • February 19, 2025

Hi ​@HomeSolAZ 

That seems to be an error from Salesforce indicating there are some rules configured in Salesforce that are preventing the Salesforce Lead record from being created via the Zap.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
P
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Ensure that all the user IDs or group IDs specified in the recipientIds field for the notification process are active. This means checking that the users or groups intended to receive notifications are currently active in Salesforce. If any of these recipients are inactive, the process will fail.

If the process sends notifications to a group or queue, ensure that all members are active users.

Update the group or queue to remove any inactive users, or adjust the process to filter out inactive members when sending notifications.

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • February 20, 2025

Hi ​@HomeSolAZ,

I just came across your post here and wanted to check in here to see how you’re getting on. Were you able to follow the suggestions on this thread?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🙂

 

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