Salesforce Zap error creating Platform Event: "entity type does not support query"

  • 24 November 2023
  • 1 reply

I have a Zap that executes the Create Record action in Salesforce. The type of record that is being created is a Platform Event (rather than a custom object). The Zap successfully creates the Platform Event record but the History log for the zap displays an error each time the zap runs:
Error message: Could not retrieve followup response data for the status_update__e record with ID []: entity type status_update__e does not support query

Here’s what I think is happening: the Zap is able to successfully create the platform event record in Salesforce, but when it tries to confirm that the record was created, it gets an error because salesforce platform events (unlike salesforce objects) can’t be queried.

Does anyone know a workaround to avoid encountering this error message?

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1 reply

Userlevel 7
Badge +14

Hi @thisBrianShea 

Good question.

To help give us full context, please post detailed screenshots with how your Zap step is configured along with the encountered error.