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What the title says, I have one Zap that uses Salesforce as the first event, and it seems to be running correctly. However, I tried creating a second Zap where Salesforce is the second event, and I am getting told that because it’s a pro feature, I cannot create it. Why was Salesforce not deemed a pro feature with the first Zap?

Hi ​@JBathke 

Salesforce is a Premium Zap App that requires a Zapier paid plan to use in Zaps that are turned ON.

 

Hi ​@JBathke 

Salesforce is a Premium Zap App that requires a Zapier paid plan to use in Zaps that are turned ON.

 

Thank you for the answer! My first Zap that uses Salesforce is turned on and running correctly. I don’t have a Pro account.

​@JBathke 

For us to have more info, post screenshots:

  • your Zapier plan
  • your Zap that is turned ON
  • your Zap using Salesforce that you can’t turn ON

​@JBathke 

For us to have more info, post screenshots:

  • your Zapier plan
  • your Zap that is turned ON
  • your Zap using Salesforce that you can’t turn ON

Sure thing,

Firstly, I have the free plan.

Attached are the screenshots of the two Zaps. The first one is the one where I get the notification saying it’s a “Pro Feature”. The second one is the Zap with Salesforce that works.

​@JBathke 

Does that Zap that is turned ON using the Salesforce trigger have any recent Zap Runs?

 

Wondering if you were able to turn that Zap ON during a Zapier Pro plan TRIAL.

 

 

​@JBathke 

Does that Zap that is turned ON using the Salesforce trigger have any recent Zap Runs?

 

Wondering if you were able to turn that Zap ON during a Zapier Pro plan TRIAL.

 

 

Yes, it has been running. 

​@JBathke 

To use Premium Apps in Zaps requires a Zapier paid plan to turn the Zap ON.

 

It might be because the Zap is using an older version of the Salesforce app that was turned ON during a Zapier paid plan trial.

 

You can try reaching out to Zapier Support for further clarification: https://zapier.com/app/get-help

 

 

I’m having this problem, too. I have a paid plan, and it just recently renewed for the year. But new Salesforce zaps aren’t connecting. The old ones are fin.

​@CynthiaR 

Try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Did that first, but thanks. They’re investigating as a bug. 

Hi ​@CynthiaR,

 

The team is investigating the issue as a potential bug, and in the meantime, it’s suggested to monitor support updates via email. 

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