What the title says, I have one Zap that uses Salesforce as the first event, and it seems to be running correctly. However, I tried creating a second Zap where Salesforce is the second event, and I am getting told that because it’s a pro feature, I cannot create it. Why was Salesforce not deemed a pro feature with the first Zap?
Best answer
Salesforce Pro feature issue: Understanding Zapier's Pro Plan limitations with multiple Zaps
Best answer by Troy Tessalone
To use Premium Apps in Zaps requires a Zapier paid plan to turn the Zap ON.
It might be because the Zap is using an older version of the Salesforce app that was turned ON during a Zapier paid plan trial.
You can try reaching out to Zapier Support for further clarification: https://zapier.com/app/get-help
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
Hi
Salesforce is a Premium Zap App that requires a Zapier paid plan to use in Zaps that are turned ON.
Hi
Salesforce is a Premium Zap App that requires a Zapier paid plan to use in Zaps that are turned ON.
Thank you for the answer! My first Zap that uses Salesforce is turned on and running correctly. I don’t have a Pro account.
+14- Zapier Orchestrator & Solution Partner
For us to have more info, post screenshots:
- your Zapier plan
- your Zap that is turned ON
- your Zap using Salesforce that you can’t turn ON
For us to have more info, post screenshots:
- your Zapier plan
- your Zap that is turned ON
- your Zap using Salesforce that you can’t turn ON
Sure thing,
Firstly, I have the free plan.
Attached are the screenshots of the two Zaps. The first one is the one where I get the notification saying it’s a “Pro Feature”. The second one is the Zap with Salesforce that works.
+14- Zapier Orchestrator & Solution Partner
Does that Zap that is turned ON using the Salesforce trigger have any recent Zap Runs?
Wondering if you were able to turn that Zap ON during a Zapier Pro plan TRIAL.
Does that Zap that is turned ON using the Salesforce trigger have any recent Zap Runs?
Wondering if you were able to turn that Zap ON during a Zapier Pro plan TRIAL.
Yes, it has been running.
+14- Zapier Orchestrator & Solution Partner
- Answer
To use Premium Apps in Zaps requires a Zapier paid plan to turn the Zap ON.
It might be because the Zap is using an older version of the Salesforce app that was turned ON during a Zapier paid plan trial.
You can try reaching out to Zapier Support for further clarification: https://zapier.com/app/get-help
I’m having this problem, too. I have a paid plan, and it just recently renewed for the year. But new Salesforce zaps aren’t connecting. The old ones are fin.
+14- Zapier Orchestrator & Solution Partner
Try opening a ticket with Zapier Support: https://zapier.com/app/get-help
+6- Zapier Staff
Hi
The team is investigating the issue as a potential bug, and in the meantime, it’s suggested to monitor support updates via email.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.