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Salesforce from sandbox to production doesn't work

  • 10 August 2022
  • 4 replies

We building a Zap that every time an outbound message has created in Salesforce
we send a message in Teams.
It worked perfectly fine on sandbox but when we moved it to production (both on Zapier and Salesforce) it didn't work and we didn't manage to get a test account. (used the same flow)
Any suggestions? 


Best answer by christina.d 6 September 2022, 20:03

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4 replies

Userlevel 6
Badge +6

Hey @Noa_Neuman ,


Did you select Production while connecting Salesforce on Zapier?




Userlevel 2
Badge +3

Hi @Noa_Neuman ,

Thank you for posting on our community.

It looks like you’ve contacted our Support team and they sent you a response with some instructions. Please respond to that message, since our Support team will have more access to your Zaps and our logs. They’ll help you get to the bottom of this 🙂

However, please let us know the cause and what steps you took to get your Zap working once it’s resolved — we’d love to hear what the solution was!

Userlevel 7
Badge +9

Hey there, squad!

I wanted to stop and share the recommendation for pulling in sample production data referenced in the ticket in case it’s helpful. 🤗

...can you please test all the steps below for the new account connected: 

Salesforce has more information about setting up a Flow here:

And here is a blog article with more detail on the specific steps in Salesforce for creating the Outbound Message and Flow: