It’s been stuck at this step for 30 minutes. Anyone else experiencing this issue with agents in Zaps?
Best answer
Run Agent Behavior step delayed/stuck
+1- Beginner
- 11 replies
Best answer by ben.weisman
Yes, thanks. I didn’t realize that the chatbot within the agent would provide feedback. That said, the agent action itself should not show as ‘delayed’ or ‘waiting’. It should say something the lines of ‘Completed, No Action’ etc.
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+11- Community Manager
- 9744 replies
Hi there
I see you also reached out to our Support team who were able to identify that the Agent was stopping because the task it was given didn't include the word 'Approved'. It also seems that you were able to troubleshoot other Zap runs that were stuck by reviewing the run behavior in the Agent’s chat history. Did that allow you to prevent the delays going forward? If so, would you mind sharing what the fix was exactly—this could be really useful to others running into the same issues with their Zapier Agents. 🙏
Want to make sure you’re all set here, so please keep us posted on how its going!
+1- Beginner
- 11 replies
- Answer
Yes, thanks. I didn’t realize that the chatbot within the agent would provide feedback. That said, the agent action itself should not show as ‘delayed’ or ‘waiting’. It should say something the lines of ‘Completed, No Action’ etc.
+11- Community Manager
- 9744 replies
Thanks so for following up here,
Definitely agree that it should be displaying a more accurate status there. I can see our Support team has already flagged this to the Zapier Agents team to consider for future updates—which is great!
Looks like you’re all set for now, but do feel free to reach back out if we can help with anything else. In the meantime, happy Zapping! ⚡
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