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Question

Record not found when using the AutoTask Find Resouce

  • January 5, 2024
  • 3 replies
  • 59 views
M

When using the AutoTask Find Resource it comes back with an error. The Resource ID id exists as I have used Postman to validate the ID and it returns the correct record. I am not sure what I am doing wrong:
 

When I run the test I get the following.

any help is appreciated.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    3 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 5, 2024

    Hi @Mikeinoz

    Can you post a screenshot of the Zap trigger step you are using?

    Make sure there are no extra spaces before/after the mapped variable.

    Can you post a screenshot from Autotask that shows the same Resource ID?

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    M
    • MikeinozBeginner
    • Author
    • Beginner
    • January 5, 2024

    HI Troy, here is the flow, the trigger is a simple on Ticket creation:
     

    The find contract works fine. Using Postman here is the record in AutoTask:
     

    here is the find resource info:
     

     

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 5, 2024

    @Mikeinoz 

    Try one of these actions as a workaround using the Autotask API.

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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