About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Record not found when using the AutoTask Find Resouce

  • 5 January 2024
  • 3 replies
  • 25 views
M

When using the AutoTask Find Resource it comes back with an error. The Resource ID id exists as I have used Postman to validate the ID and it returns the correct record. I am not sure what I am doing wrong:
 

When I run the test I get the following.

any help is appreciated.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Mikeinoz

Can you post a screenshot of the Zap trigger step you are using?

Make sure there are no extra spaces before/after the mapped variable.

Can you post a screenshot from Autotask that shows the same Resource ID?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

HI Troy, here is the flow, the trigger is a simple on Ticket creation:
 

The find contract works fine. Using Postman here is the record in AutoTask:
 

here is the find resource info:
 

 

Troy Tessalone
Userlevel 7
Badge +14

@Mikeinoz 

Try one of these actions as a workaround using the Autotask API.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions