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Question

Receiving a "Failed to create a create subscriber in Manychat" Error

  • Jul 14, 2025 2:43 PM UTC
  • 3 replies
  • 107 views

We created a “Create Subscriber” event in a “Manychat” step of a Zap.  When testing it, we receive this message: “

Failed to create a create subscriber in Manychat

Error from halted execution: Permission denied to import phone. Please contact support to enable this feature”

 

What do we need to do to get past that?

Thanks.

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Jul 14, 2025 3:20 PM UTC

Hi ​@gbraunst 

Try reaching out to Manychat Support for help based on the error message...

Error from halted execution: Permission denied to import phone. Please contact support to enable this feature”

Help: https://help.manychat.com/hc/en-us/articles/14281281340188-Zapier-Integration


  • Author
  • New
  • Jul 14, 2025 6:55 PM UTC

Hi ​@Troy Tessalone  We did look through that article and have everything setup as stated, so waiting to hear from support.  Thank you.


JammerS
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  • Zapier Staff
  • Jul 15, 2025 4:06 AM UTC

Hi ​@gbraunst,

 

Please keep us posted on this one, so we can assist you further if needed. Thank you.