Hello, I’m working on setting up an automation where if an e-mail is received at an address, create an issue in Jira with the subject + body of the e-mail in it. I am also wanting to attach any attachments the ticket. So I did add an attachment in Jira. However, any dynamic field that I pick (attachments, files, etc) it will not attach the original file. Any ideas on how to get this to work?
Question
Receive e-mail w/ attachment in Outlook to Jira Issue creation + attachment to issue
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+14- Zapier Orchestrator & Solution Partner
Hi
For us to have more info, post screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible.
Help links about using files in Zaps: https://zapier.com/help/create/basics/send-files-in-zaps
If you want to handle Outlook attachments individually, then use this Zap trigger: Outlook - New Attachment
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