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Hi,

I am trying to setup a JotForm integration in Zapier but am getting the following error message no matter what I try. If I click “Please reconnect it here” it just repeats the same message.

Could anyone point out what might be wrong here? We have a Bronze account with JotForm.

Thanks

john

 

 

Hi @Kiemosan2 

Help articles for using Jotform in Zaps: https://zapier.com/apps/jotform/help

Tip to try:

 

Hi,

Sorry that doesn’t help me, I have exactly the same issue using private windows and different broswers.

Any other ideas?

Thanks

John

Hi @Kiemosan2,

I’m jumping in to see if I can help!

I did some digging into this, and it seems like you have to connect your account again, and select “Yes” for “Do you use European Datacenters”

datacentrescreenshot

JotForm has mentioned this recommended step in this article: https://www.jotform.com/answers/4243316-your-account-is-in-eu-safe-mode-please-use-eu-apijotformcom-endpoint-to-get-your-results.

Hopefully, this helps!

Thanks Ken, thats sorted it!

You are most welcome @Kiemosan2! I’m glad I was able to help!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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