We are sending new Stripe charges as purchase events in Facebook conversions.
It all looks to have been set up ok (the tests in Zapier work fine, and when I look in Meta Events Manager I can see that ‘Purchase’ is counting purchases).
However, when a new Stripe charge occurs, it shows as successfully triggered in Zapier and sent to Facebook but is not being reflected as a purchase in ads manager.
Can we please get help why purchases are not being attributed/reflected in our ads manager despite Stripe charges being sent successfully via Zapier?
Purchase Event in Facebook From Stripe Not Reflected In Ads Manager
Userlevel 7
+6
- Zapier Staff
- 5246 replies
-
1 July 2024
Hi there
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Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “Action” section of your action step that shows all of its fields. Like so:
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