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Question

Problems with gmail subject saying {First=john, Last=smith}

  • June 15, 2022
  • 8 replies
  • 71 views
R

Hi,
I’m getting a formatting error with my zap - Squarespace form > Zapier > Gmail

Zapier has always sent a plain ‘John Smith’ as the name, but now it is sending it with brackets  {First=John, Last=smith}

 

Any suggestion on how to solve?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

8 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34001 replies
  • June 15, 2022

Hi @RSmith 

Good question.

Please post screenshots to give context about the formatting issue, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
T
  • Tamar
  • New
  • 2 replies
  • June 15, 2022

I’m having the same issue the past few days and I couldn’t find how to fix it.

 

This is how I received an automatic reply after running a test.

 

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34001 replies
  • June 15, 2022

@Tamar 

Please post screenshots with how your Zap step is configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
R
  • RSmithBeginner
  • Author
  • Beginner
  • 1 reply
  • June 16, 2022

The data is coming from squarespace, it’s affecting some forms but not others 

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34001 replies
  • June 16, 2022

@RSmith 

Best to raise this issue with Zapier Support via a ticket here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
T
  • Tamar
  • New
  • 2 replies
  • June 17, 2022

Hi Troy,

Here’s a screenshot of the zap:

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34001 replies
  • June 17, 2022

@Tamar 

Best to raise this issue with Zapier Support via a ticket here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
A
  • amir13
  • New
  • 3 replies
  • January 1, 2023

Well, I'm wrong, it won't happen, Summit, you'll be happy with my work

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