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Hi! I'm having trouble setting up WhatsApp notifications triggered by a Typeform submission (using Path). It was working fine before, but now the WhatsApp notifications have stopped coming through. Zapier shows the message as successfully sent, but nothing is being received on the phone.

I've been researching this issue and reading several articles in the community from the following links:

1. https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp

2. https://community.zapier.com/search?q=whatsapp%20notification%20not&source%5B0%5D=community

3. https://zapier.com/apps/whatsapp-notifications/help

However, none of them have provided a solution. I’d appreciate your help with this issue.

I've attached a screenshot of my Zap. As you can see in step 4 (ZUHAIRI WHATSAPP), it shows as "Success," but no message was received.

Thank you.

Hi there @Saifuliskandar,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the WhatsApp Notifications step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

I’m having a similar issue. I reported it to support, and they see the issue, don’t have any solutions at this time and they would follow up with me when it would be addressed. So if you do get a solution, I would also love to know!

Hi @daltman,

Thanks for providing an update here.

In the meantime, I also added @Saifuliskandar to the open bug report. While we don’t have an exact ETA for the bug’s fix. We will update you via email once the bug has been resolved.

I appreciate your patience and understanding.

Hello All,

 

Welcome to the community of WhatsApp Notifications issues.

This will be mainstream topic for update.

Adding myself to get an updates.

Hi ​@ATKACH,

I have added you to the open bug report. We will keep you in the loop via email once the bug has been fixed.

I appreciate your patience and understanding.

Hello guys

I have the same problem since a couple of months ago, I think this is something urgent to solve, the notifications have not worked for a long time, I have exactly the same problem, the tasks are marked as correctly sent in Zapier but the notification never arrives to the phone in whatsapp

 

i’ve made several reports in support but seems that there´s no solution for this

Hi there ​@atoledo,

It looks like you’re already added to the bug report. Rest assured our engineers are looking into this issue and you’ll get a notification via email once the bug has been fixed.

I appreciate your patience and understanding.

Having the same problem - webhook works, message shows as send successfully but nothing actually being sent

The issue that began a month ago is still ongoing; it would be great if the Zapier engineering team could expedite their efforts.😓

Hi there, ​@Redbrick - Lidor Kalfa and ​@Musammil 👋

Thanks for reaching out here, I’m sorry you’re both being affected by this issue too. You both have been added to the bug report which does help to increase it’s priority. And although we can’t give any sort of indication as to when you can expect it to be fixed by, we’ll definitely be in touch by email as soon as it’s been resolved.

Thanks so much for everyone’s patience. I’ll make sure to follow up here with any potential workarounds or updates on the status of this issue in the meantime.

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