Hey anyone. I’m trying an automation to receive a whatsapp notification each time a response is made on my website. It worked a couple times and then I stopped receving WhatsApp notifications whatsoever.
Anyone facing the same issue?
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Hi
Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/
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Messages are marked as sent but I never receive them
Things to check:
- Related Zapier Community topics for WhatsApp Notifications: https://community.zapier.com/search?q=whatsapp%20notification%20not&source%5B0%5D=community
- Help links for using WhatsApp Notifications in Zaps: https://zapier.com/apps/whatsapp-notifications/help
- Check the Meta status page for incidents that may impact WhatsApp: https://metastatus.com/whatsapp-business-api
- Issue may be with WhatsApp delivery the notifications.
- Issue may be with your WhatApp settings
- Issue may be with the message you are trying to send
- Issue may be with the account WhatsApp is trying to send the message to
Does this only work with business accounts? My Zapiers show success and the history looks fine, but nothing is arriving on WhatsApp.
I tried with a business account and with a personal account. Both the same results: the tests work fine but when activating the zap nothing arrives to any account and success history is shown as well.
Help link that includes country restrictions: https://developers.facebook.com/docs/whatsapp/cloud-api/support#country-restrictions
You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help
The worst part is that Zapier sent me an email saying, 'You're almost out of tasks,' but I haven't received any tasks!
Zap Run actions that are successful count as Tasks.
But, delivery of the message could be a separate issue outside of the Zap step performing the action.
Does it work only with business accounts…?
Hi
WhatsApp Notification works on standard and business accounts. Our help article for WhatsApp Notification did not mention any plan requirement. You can learn more about that here: https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp
Hopefully, this helps.
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