Problems receiving WhatsApp notifications

Hi @PatricioSoto 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

Messages are marked as sent but I never receive them

@PatricioSoto 

Things to check:

• Related Zapier Community topics for WhatsApp Notifications: https://community.zapier.com/search?q=whatsapp%20notification%20not&source%5B0%5D=community
• Help links for using WhatsApp Notifications in Zaps: https://zapier.com/apps/whatsapp-notifications/help
• Check the Meta status page for incidents that may impact WhatsApp: https://metastatus.com/whatsapp-business-api
• Issue may be with WhatsApp delivery the notifications.
• Issue may be with your WhatApp settings
• Issue may be with the message you are trying to send
• Issue may be with the account WhatsApp is trying to send the message to

Does this only work with business accounts? My Zapiers show success and the history looks fine, but nothing is arriving on WhatsApp.

I tried with a business account and with a personal account. Both the same results: the tests work fine but when activating the zap nothing arrives to any account and success history is shown as well. 

@PatricioSoto 

Help link that includes country restrictions: https://developers.facebook.com/docs/whatsapp/cloud-api/support#country-restrictions

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

The worst part is that Zapier sent me an email saying, 'You're almost out of tasks,' but I haven't received any tasks!

@srodriguez 

Zap Run actions that are successful count as Tasks.

But, delivery of the message could be a separate issue outside of the Zap step performing the action.

Does it work only with business accounts…?

Thanks a lot for the useful Article...

Hi @Daniel92,

We are glad that Ken’s recommendation got you up and running. Cheers!

I don’t know which whatsapp api are you using, but this video shows how to receive a whatsapp message into a group, everytime a zapier form is submitted, I hope it helps:

Has anybody had any luck solving this issue?

This is the response from support:

Hello, 
 
We know issues like this have a significant impact on your workflows, and we do our best to resolve them as quickly as possible.

However, I’m not able to provide an estimated timeframe for this resolution. Many factors are involved, so it’s challenging to predict exactly when an issue will be fixed.

What I can share is that the bug has been logged, and the relevant teams are aware of the issue. I’ve also confirmed that you will be notified at this email address as soon as there is an update or the issue is resolved.
 
Can you search WhatsApp for the following number? This is the number to which messages from us are sent. I want to verify that it hasn't been archived and muted.
 
1-213-892-7437
 
I wish I had better news here. I'm sorry if this isn't the answer you were looking forward to hearing back from me.
 
If you have any additional questions or concerns, please let me know.

Not helpful at all.

Hi @Oliver Chakal,

I’m really sorry to hear that you’re facing this issue with the WhatsApp Notifications app. I completely understand how frustrating this must be for you. Unfortunately, the problem is a bug that our team is currently working hard to resolve. I know waiting for a fix can be tough, and it’s not the news you were hoping for.

Please know that our engineers are aware of the situation and are doing their best to address it as quickly as possible. I truly appreciate your patience and understanding during this time.

I'm having the exact same problem here.

In Zaps, shows that everything is running successful but I'm not getting any Whatsapp msgs now.

How to fix this?

Hi @Bergonse,

Upon checking with this issue, and it seems like the issue you’re running into not getting any Whatsapp messages. Our team is aware of the issue and we're working with WhatsApp Notifications on a fix. I've added your email address as another affected user. That does a few things:

• Bring this to the attention of the integration developers
• Help track and prioritize fixes
• Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

I appreciate your patience and understanding.

The notifications we are not getting are the ones that the DATA OUT do not show the message itself but a series of letter like a link. Why is this happening? Why it happens 8 out 10 times, the other 2 the data out is the data expected and the notification is received. It is hard to understand why we have been having this issue for almost a month and no solution has been found.

Hi @Oliver Chakal,

I sincerely apologize for the inconvenience this bug has caused you. I've added you to the bug report, and we will keep you updated via email once the issue has been fixed. Our engineers are actively working to resolve this problem.

I appreciate your patience and understanding.

Same issue with the WhatsApp Notifications App in Zapier. The Zap runs successfully, and the action log indicates the message was sent successfully, with no errors in the response. However, the intended recipients are not receiving the WhatsApp messages.

While the log shows a success status, I noticed the above warning regarding the API version. I’m unsure if this could be affecting the message delivery.

Warning Noted in Logs:
x-ad-api-version-warning:

You are calling a deprecated version of the Ads API.

For what it’s worth I’m experiencing the same. In Zaps, shows that everything is running successful but I'm not getting any Whatsapp messages now. This Zap has been published and working for more than a year. I have attempted rebuilding it, reconnecting all accounts and updating the whatsapp app on my device. I now receive no messages through Zapier even though they are showing “successful.” For now, I have published a new Zap that will send this info to my email so I still have access to it. I hope it is resolved quickly though. 

Hi ​@Musammil and ​@Nicole Bourquin,

Thank you for reporting this to us.

I have added you both to the bug report. While we can’t provide an exact ETA for the bug’s fix. We will keep you updated via email once it is.

I appreciate your patience and understanding.

Same issue here. When I created the flow it’s worked but after the second message it stopped to working. 

Yesterday I found a solution, it is obvious that after almost 2 months with this problem nobody will resolve it.

Get a free Slack account if you only need notifications when a new Facebook lead is received and create a ZAp using Slack to notify you. That’s what i did yesterday and it is working. The other options that Zapier have offered me involve paying for SMS apps.

Hi ​@Oliver Chakal,

Wow! Thank you for confirming that your resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.