Any ideas how to fix this? I’ve tried turning the zap off then back on. I’m wondering if it’s somekind of formatting difference?
Best answer by INIR
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+14
Hi
To help us have context, please post screenshots with how your Zap steps are outlined and configured.
+14
Hi
The expected Item value may be the Item ID, rather than the SKU.
I found the solution:
Leaving the item line as “Line Items Sku” Which apparently looks at the SOS Inventory “item name” (which in my case is the same as the SKU) I then had to go to inventory settings and check the box for “ Find Items by Short Name” which fixed the problem. I retested the zap and it worked! Hope this helps someone else.
+11
I know it’s been a while,
Please do reach back out in the Community again in future, we’d love to hear from you. Until then, happy Zapping! ⚡
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