Zap Error:
Failed to create a sales order in SOS Inventory
The app returned "Unable to match item 'TAP A5102428'".
Any ideas how to fix this? I’ve tried turning the zap off then back on. I’m wondering if it’s somekind of formatting difference?
Answer
Part SKU not found error when zapping a new order from WooCommerce to sos inventory
- Beginner
Best answer by INIR
I found the solution:
Leaving the item line as “Line Items Sku” Which apparently looks at the SOS Inventory “item name” (which in my case is the same as the SKU) I then had to go to inventory settings and check the box for “ Find Items by Short Name” which fixed the problem. I retested the zap and it worked! Hope this helps someone else.
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+14- Zapier Orchestrator & Solution Partner
Hi
To help us have context, please post screenshots with how your Zap steps are outlined and configured.
+14- Zapier Orchestrator & Solution Partner
Hi
The expected Item value may be the Item ID, rather than the SKU.
- Beginner
- Answer
I found the solution:
Leaving the item line as “Line Items Sku” Which apparently looks at the SOS Inventory “item name” (which in my case is the same as the SKU) I then had to go to inventory settings and check the box for “ Find Items by Short Name” which fixed the problem. I retested the zap and it worked! Hope this helps someone else.
+11- Community Manager
I know it’s been a while,
Please do reach back out in the Community again in future, we’d love to hear from you. Until then, happy Zapping! ⚡
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