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Question

Pandadoc Receipients link not shown in output (but is shown in test)

  • November 20, 2024
  • 4 replies
  • 43 views

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi there,

 

I have a problem with showing a link from Pandadoc in the eventual e-mail. Here’s the step in the zap:
 

 

If I test this step, I receive the e-mail including the “Recipients Shared Link”. But whenever this Zap is triggered when live, it just sends it blank:
 

 

And here’s the output in a test:

 

Here’s the complete setup:
 

 

I have added the delay, because I thought the Recipients link might be generated a bit later than the actual file, so I thought a delay might have helped. But same result.

 

Does anyone have an idea on how to fix this? I am clueless at this point.

 

Or a suggestion for a different approach?

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 20, 2024

Hi ​@Pim Baljon 

You do not need the Delay step.

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

You may need to do custom pill mapping:

 


SamB
Community Manager
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  • Community Manager
  • November 27, 2024

Hi there, ​@Pim Baljon 👋

How did you get on with the custom pill mapping that Troy suggested? Keen to ensure you’re all set here so please let us know if you’re still stuck or need any further assistance. 

Looking forward to hearing from you! 🙂


  • Author
  • Beginner
  • November 28, 2024

In the output, the shared link that I'm referring to is not generated by PandaDoc, so it seems to be a bug in their site. As well as me, Zapier has reported it to them, so hopefully this will be fixed soon. 


ken.a
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  • Zapier Staff
  • November 29, 2024

Hi ​@Pim Baljon,

Thanks for the update here.

You can also give PandaDoc a nudge regarding the issue that you’re running into with their app in Zapier since they are the one who maintains their integration with Zapier.

Hope this helps!