Hi @evertsenequity 

Best advice is to open a ticket with Zapier Support for further assistance: https://zapier.com/app/get-help

Hey @evertsenequity, Troy is right you can always reach out via the link they mentioned.  When I have helped folks with this in the past, this confusion is usually attributed to the user having more than 1 Zapier account without realizing it, and they are logged into the non-upgraded one.