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Question

Paid account not activated after payment, no response from support

  • 10 August 2023
  • 5 replies
  • 19 views
utopia

Hi, I write to the support many times, but no answer, maybe here someone hear my voice.
Ordered on aug. 4., payment ok but still not activated my paid account. I wrote to the support many times, many channels, but no answer at all.  Does anyone have any idea what can I do?

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @utopia 

Zapier billing issues must be handled by Zapier Support.

Make sure to check your junk/spam folder.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
utopia

Thanks, I already wrote to them a few times.
It's not in spam, but my emails might be.

Troy Tessalone
Userlevel 7
Badge +14

@utopia 

You need to submit tickets to Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
utopia

I sent, I even sent the Interface, Tables, etc services helpdesk. I wrote to the bot about 5 times in the chat. I wrote with the Link providing the payment that is OK, theytold me to request a refund from my bank..
I missed a week of work because of this. It's embarrassing to have to explain myself to my client. Ridiculous, I would have already bought another subscription if I knew that I wouldn't get anything in a damn week..

Troy Tessalone
Userlevel 7
Badge +14

@utopia 

I don’t work for Zapier, so my ability to help is limited.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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