Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi,

I’ve a Zap sending an email confirmation to legitimate leads (ie. who field a form with their detail).

This zap is connected with an Office 365 account from my company but all emails sent from this process gets into my spam folder as it’s marked as sent “on behalf of”...

 

How to ensure this email will not get it into the spam folder?

thanks

 

PS: I’ve tested with a Gmail account instead ans it goes to spam as well….

Hi @mzerbib 

Good question.

Unfortunately, there is no simple answer here as many factors go into this…

  1. Personal email settings
  2. Email provider settings
  3. Content of the email
    etc.

Hey @mzerbib! Troy’s reply definitely contains a few things you can check to mitigate this from happening, some within your control and some not. Question for you: why are those emails being sent on behalf of you from a different email address? Is there a way to select your actual email address that you are sending on behalf of, from within your Zap? With more information and perhaps some screenshots around how you’ve configured your email action, we can look into this further. 😊

P.S. I am wondering if exploring connecting your email via SMTP may help? https://zapier.com/help/create/email-and-text-messages/send-emails-in-zaps#send-emails-with-smtp-by-zapier

@jesse, I’m not “choosing” to send the email on behalf…. Zapier does, but in any case whatever the sending option (zapier or outlook) it goes to spam by default in our company network.

Finally we’ve decided to remove this process from Zapier and send the email from Hubspot our Marketing platform.

@mzerbib Ahh, thanks for the clarity here. I am glad to hear you were able to work around the issue by sending from another platform. 🙂

Reply


Terms & Conditions