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I have my Zapier setup that everyone who calls or messages me on open phone gets added to my OpenPhone Contacts. 

I made sure to setup the unique ID on the Action Part however whenever a person messages/calls me, instead of updating their existing number/contact - it creates a completely new contact entry on openphone instead.

 

TL;DR O​​penphone creates a new contact everytime irregardless if a unique ID has been filled in.

Hi @bbanayan 

Use the phone number as the unique ID, that will make sure to update existing contact if that already exists.

Hi @bbanayan 

Use the phone number as the unique ID, that will make sure to update existing contact if that already exists.

tThis didn't work for me, It just refuses to update a contact no matter what I do. It only creates new contacts.

Hi ​@Volz Method Piano Lessons,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the OpenPhone step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Hi ​@Volz Method Piano Lessons,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the OpenPhone step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

WWhat I didnt understand was the fact that internal ids in this particular case are strictly defined by me from the beginning. I'm so used to internal I D's being something that the other program defines. So I figured it out

That’s an amazing news ​@Volz Method Piano Lessons! We’re glad to hear that the issue is now resolved!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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