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Best answer

Open Phone Contacts not updating


bbanayan

I have my Zapier setup that everyone who calls or messages me on open phone gets added to my OpenPhone Contacts. 

I made sure to setup the unique ID on the Action Part however whenever a person messages/calls me, instead of updating their existing number/contact - it creates a completely new contact entry on openphone instead.

 

TL;DR O​​penphone creates a new contact everytime irregardless if a unique ID has been filled in.

Best answer by Volz Method Piano Lessons

ken.a wrote:

Hi ​@Volz Method Piano Lessons,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the OpenPhone step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

WWhat I didnt understand was the fact that internal ids in this particular case are strictly defined by me from the beginning. I'm so used to internal I D's being something that the other program defines. So I figured it out

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7 replies

robschmidt
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  • Zapier Expert
  • 617 replies
  • May 10, 2023

Hi @bbanayan 

Use the phone number as the unique ID, that will make sure to update existing contact if that already exists.


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robschmidt wrote:

Hi @bbanayan 

Use the phone number as the unique ID, that will make sure to update existing contact if that already exists.

tThis didn't work for me, It just refuses to update a contact no matter what I do. It only creates new contacts.


ken.a
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  • Zapier Staff
  • 6324 replies
  • January 2, 2025

Hi ​@Volz Method Piano Lessons,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the OpenPhone step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!


Forum|alt.badge.img
ken.a wrote:

Hi ​@Volz Method Piano Lessons,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the OpenPhone step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

WWhat I didnt understand was the fact that internal ids in this particular case are strictly defined by me from the beginning. I'm so used to internal I D's being something that the other program defines. So I figured it out


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6324 replies
  • January 3, 2025

That’s an amazing news ​@Volz Method Piano Lessons! We’re glad to hear that the issue is now resolved!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗


Dwalsh
  • Beginner
  • 2 replies
  • January 20, 2025
Volz Method Piano Lessons wrote:
ken.a wrote:

Hi ​@Volz Method Piano Lessons,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the OpenPhone step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

WWhat I didnt understand was the fact that internal ids in this particular case are strictly defined by me from the beginning. I'm so used to internal I D's being something that the other program defines. So I figured it out

I am facing the same problem, did you add your own unique ID as a custom field and then used it for matching?


ken.a
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  • Zapier Staff
  • 6324 replies
  • January 23, 2025

Hi ​@Dwalsh,

Could you please send a screenshot of the “CONFIGURE” section of your OpenPhone step? Please ensure that you capture the fields as well.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!