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Question

Odoo error: Authentication failed: Fault (code AccessDenied) occurred. Message: Access Denied

  • 13 September 2023
  • 6 replies
  • 128 views
D

Hello there. I’d like to use Zapier Integration using Kommo and Odoo but I’ve got issues at moment to connect Odoo with my Database. I receive this message “Odoo error: Authentication failed: Fault (code AccessDenied) occurred. Message: Access Denied”. How Can I fix it?. Is it constant when I want to log in or using Zapier with those softwares?. 

I’ll wait for your feedback. 

Regards. 

 

6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Domik Uniformes 

Good question.

Which Odoo Zap app are you trying to use?

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D

Hello. 

Thank you for your helping me. I’d like to use Odoo CRM. 

Regards.

Troy Tessalone
Userlevel 7
Badge +14

@Domik Uniformes 

Have you tried reaching out to Odoo Support about this issue?

 

About the Odoo CRM Integration

  • Admin/owner permissions: Only works with instances that are hosted at odoo.com and will not work for self-hosted instances.
    For self-hosted instances, use the OpenERP integration.
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D

No yet. I will try it to contact them. 

I hope to receive more information about it. 

Thank you so much. 

D

Hello @Troy Tessalone I hope you are doing well.

I tried along with Odoo support to log in my Odoo acount in Zapier and now we receive this issue. 

Is it Zapier Available with Odoo?. I’ll wait for your answer. 

Have a good day. 

 

ken.a
Userlevel 7
Badge +6

Hi there @Domik Uniformes,

I’m jumping in to see if I can help!

Before we dive deeper, could you share the following details regarding your Odoo account?

  • What version of Odoo are you using?
  • Are you on the odoo.com domain?
  • Are you on the enterprise version of Odoo?
  • Is your Odoo self-hosted?
  • What cloud software is you Odoo installed on?

Please keep us posted!

Reply


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