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Odoo ERP Self Hosted error: Authentication failed

  • June 24, 2024
  • 3 replies
  • 72 views

Hi, I'm trying to reconnect my Odoo instance, with custom domain.


But I get the following error message: 


“We hit an error adding your new account
authentication failed: Fault (code AccessDenied) occurred. Message: Access Denied”



My Odoo version is currently 14 . But we will soon upgrade to 17.0

Are these versions supported?

I created an API Key Ready, for the connection and it didn't work.
I tried it with the normal password and it didn't work.


 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • June 24, 2024

  • Author
  • New
  • June 24, 2024

Hi @Troy Tessalone  

 

Thank you very much, I had already found this article.

However, it does not provide me with any further clarity. I do access all the required fields correctly.

I suspect that the version is not supported, or some other error is missing.
I see that this is a common question, and no further information is provided anywhere.

It makes me feel a little frustrated.


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • June 24, 2024

@Teposte 

Try reaching out to Odoo Support for possible guidance and help with their Zap app integration.