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Question

Not sure Im zap is the issue or something else?

  • November 13, 2025
  • 2 replies
  • 13 views

So I am using zapier to create the workflow below.  I have been testing it and it seems to run but when I actually use trial leads to test the system its not been delivering the functions for each one.

I think I may have found a snag but not sure and would love some insight.

The way I setup the zap is as follows:

 


Now when I test it, the steps seem fine until step 5 which isnt the actual issue I am seeing on my other workflows.

I notice when someone puts there info on my website xxxxxxxxxxxxxxxxx.com which should trigger step 1 they sometimes arent getting tagged properly but even when they are they are not being added to step 2 ie trainerize client update

However sometimes step 3 and 4 seem to work with the number and email going to those specific workflows.

Im curious if anyone can provide any insight or suggestions on where to explore next or what to do?

Im wondering if me using a double verification on my website when someone opts in might be jamming up the system or causing issues. ​​

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 14, 2025

Hi ​@LifestyleOfFitness_LOF 

In your Zap Run that you show in your screenshot, you can click on each Zap step to see the DATA IN/OUT to help you trace the data flow and troubleshoot.

 

Looks like Zap step 5 has an error, but we can’t see the error message.

 

For us to have more info, post screenshots showing how your Zap steps are configured in the CONFIGURE tab while in EDIT mode so we can see the field mappings and field types.

 

If you are looking to hire help, there is a directory of Zapier Partners: https://zapier.com/partnerdirectory


Thanks Troy