Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Asked & Answered Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

No data, creating new entry in Zoho

  • February 13, 2023
  • 2 replies
  • 132 views
A-A Ron

I am using an email address to search for an existing contact in Zoho CRM.  The the data coming in from the trigger may or may not have an email.    I would like to create a new contact if the email field has no data.  I’ve tried true and false with creating a new contact and I keep getting a 400 error with missing data.  I’m assuming it is missing data from the blank email, but telling it that it’s successful should move on to the create step, which it isn’t doing.  Any ideas?

Best answer by A-A Ron

HI,

Thanks for the response.  I figured out how to make it work.  i used a filter that looked for the output in the formatter to have an “@” in the result.  This helped me stop the Zap if it wasn’t present, or continue if it was there.

 

Thanks!

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

chanelle
Forum|alt.badge.img+8
  • chanelleZapier Staff
  • Zapier Staff
  • February 13, 2023

Hi @A-A Ron , like the username 😆, so first things first. 

I did take a look around our systems, and I’m not seeing this noted as a common issue, so we can take that as a good sign i.e, likely not a bug. 

 

But that doesn’t answer your question so….let’s keep digging! 400 requests are usually an indication of a permissions issue or a “bad request”. I’m sure you’ve probably seen this, but just in case you haven’t here’s a breakdown on Zoho’s site with more information. 

 

My request from you would be to provide some screenshots of your entire Zap (trigger and actions) so we can take a closer look of what’s going on. Please add a screenshot of your error message as well!

A-A Ron
  • A-A Ron
  • Author
  • New
  • Answer
  • February 14, 2023

HI,

Thanks for the response.  I figured out how to make it work.  i used a filter that looked for the output in the formatter to have an “@” in the result.  This helped me stop the Zap if it wasn’t present, or continue if it was there.

 

Thanks!

Early access


Next Gen Zaps

Build and deploy automations from AI tools you already use. With Agentic Management, if anything breaks, the agent diagnoses the issue and proposes a fix.

Request access now


Terms & ConditionsAccessibility statement