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"New Spreadsheet Row" was not working during the period

  • March 7, 2025
  • 2 replies
  • 12 views

A Zap that was set with the trigger "New Spreadsheet Row" was not working during the period between 1:00 PM and 4:00 PM Japan time. The spreadsheet columns were being added correctly, but the Zap was not running.

The problem has been resolved now, but is there anything we can do on our end to prevent this from happening again in the future?

Best answer by ken.a

That’s great news, ​@zenoffice! I’m glad to hear the Zap is working normally again.

The issue you encountered may have been caused a server issue with the Google API. If this happens again, I recommend opening a ticket so our Support Team can investigate further and identify the cause of the delay. You can reach them here: https://zapier.com/app/get-help  

Hope, this helps.

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2 replies

ken.a
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  • Zapier Staff
  • 6780 replies
  • Answer
  • March 10, 2025

That’s great news, ​@zenoffice! I’m glad to hear the Zap is working normally again.

The issue you encountered may have been caused a server issue with the Google API. If this happens again, I recommend opening a ticket so our Support Team can investigate further and identify the cause of the delay. You can reach them here: https://zapier.com/app/get-help  

Hope, this helps.


  • Author
  • Beginner
  • 7 replies
  • March 14, 2025

@ken.a 

Thank you for teaching me.

I’ll try to open a ticket so our Support Team!