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New filenotes in Actionstep aren't triggering my Zap

  • January 16, 2024
  • 3 replies
  • 39 views

I have created a Zap which triggers when a new filenote is created in Actionstep. The testing works perfectly but when published nothing triggers (i.e. it isn’t filtered or errored etc.). Any ideas?

Best answer by CWG101

This was a bug at Actionstep - the workaround was to turn off the formatting option on the filenotes - this let the zap trigger as it should.

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 16, 2024

Hi @CWG101 

The Actionstep status page doesn’t indicate any recent/ongoing incidents: https://status.actionstep.com/

You may want to try reaching out to Actionstep Support for possible guidance.


  • Author
  • Beginner
  • Answer
  • January 26, 2024

This was a bug at Actionstep - the workaround was to turn off the formatting option on the filenotes - this let the zap trigger as it should.


ken.a
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  • Zapier Staff
  • January 29, 2024

That’s awesome @CWG101! Thanks for sharing the workaround here. This will be helpful to our other amazing Community members who might have a similar issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗