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Best answer

New filenotes in Actionstep aren't triggering my Zap

  • 16 January 2024
  • 3 replies
  • 26 views
C
Userlevel 1

I have created a Zap which triggers when a new filenote is created in Actionstep. The testing works perfectly but when published nothing triggers (i.e. it isn’t filtered or errored etc.). Any ideas?

icon

Best answer by CWG101 26 January 2024, 11:23

View original

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @CWG101 

The Actionstep status page doesn’t indicate any recent/ongoing incidents: https://status.actionstep.com/

You may want to try reaching out to Actionstep Support for possible guidance.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

This was a bug at Actionstep - the workaround was to turn off the formatting option on the filenotes - this let the zap trigger as it should.

ken.a
Userlevel 7
Badge +6

That’s awesome @CWG101! Thanks for sharing the workaround here. This will be helpful to our other amazing Community members who might have a similar issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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