About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • new account authentication failed: The app returned "Wrong user credentials.". when trying integration with 123formbuilder
Best answer

new account authentication failed: The app returned "Wrong user credentials.". when trying integration with 123formbuilder

  • 4 May 2023
  • 5 replies
  • 69 views
SFZapAcc

We hit an error adding your new account
authentication failed: The app returned "Wrong user credentials.".

Make sure you click "Allow" or "Accept" on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information
this is the error I’m facing even if my credentials are correct and no permition are needed form the 123formbuilder.

icon

Best answer by SFZapAcc 5 May 2023, 14:33

View original

5 replies

ken.a
Userlevel 7
Badge +6

Hi there @SFZapAcc,

Welcome to the Community! 🎉

Before we dig deeper into this, I was wondering if you could help me out by trying a couple of things?

First off, would you mind giving the reconnect process another go but this time in an incognito browser? I'm curious to know if this will make any difference. My theory is that this issue could be caused by cached browser information, so trying this in an incognito tab could help us confirm that.

If that doesn't work, could you try creating a brand new connection from https://zapier.com/app/connections/123formbuilder and see if that does the trick?

Please give that a try, and keep us posted! 😊

SFZapAcc

Hi @ken.a 

 

Thanks foryour reply.

I tried as you suggested in an incognito browser, but I got the same error. 

Same if I try with a brand new connection.

 

Any other idea of what could be causing the issue?

Simona

 

ken.a
Userlevel 7
Badge +6

Hi @SFZapAcc,

Thanks for giving that a try!

Just a quick additional recommendation. It might be worth resetting your 123FormBuilder password and then trying to authenticate again. This could potentially resolve the authentication issue you're experiencing.

Also, If you authenticate through SSO:

I just wanted to let you know that if you normally log in through an SSO provider like Google or Okta, you won't be able to connect to Zapier at the moment. Unfortunately, the 123FormBuilder team has yet to add this to the integration.

However, we do have an open feature request for this! If you'd like, I can add you to the request so that you'll receive an update when the feature ships. Just let me know if you're interested.

SFZapAcc

 Hi @ken.a 

 

Thanks for your support. I managed to fix the error.

For anyone else with the same issue: 

my credentials were in fact wrong. I was trying to connect Zapier to 123FormBuilder using my 123FormBuilder Salesforce User but instead I needed to use my 123FormBuilder credentials (same Username/Email but different Password.

If you use Salesforce you may not have (like me) a password for your 123FormBuilder Account so I would suggest reaching to 123FormBuilder Support and ask how you can reset it/create a new one.

 

Best,

Simona

ken.a
Userlevel 7
Badge +6

Hi @SFZapAcc,

That's great news! I'm so happy to hear that you were able to sort out the issue.

Also, thank you for sharing how you resolved the problem. It's really helpful for other members of our Community who might be experiencing the same issue.

If you have any other questions, please don’t hesitate to post them in the Community. We’re always happy to help! 😊

Reply


Terms & Conditions