Am periodically and randomly receiving this error when sending a teams message to a bot channel - the message is sending ok but the step is errored. Authentication is OK. any ideas?
Best answer
Need help with "No authorization information present on the request" Teams error
- Beginner
Best answer by Marge
Hi Peter,
Thank you for reporting this issue! I can confirm we’ve seen this error come up intermittently when the Send Channel Message action executes.
The good news is that it is still sending the message correctly. To avoid having the Zap shut down if the error ratio gets too high, you can update the error ratio override settings for the Zap. Guide here: https://help.zapier.com/hc/en-us/articles/8496216132621-Zap-is-not-running#h_01HACWQRC7ZBV1PMACM6NP3E7C.
I’ve also added you to the bug report, and we’ll make sure to keep you posted once it is resolved.
I’m here to help if you have any other questions!
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+14- Zapier Orchestrator & Solution Partner
Hi
Help links for using Microsoft Teams in Zaps: https://zapier.com/apps/microsoft-teams/integrations#help
For us to have more context, post screenshots showing the encountered error along with how the Zap step is configured.
- Zapier Staff
- Answer
Hi Peter,
Thank you for reporting this issue! I can confirm we’ve seen this error come up intermittently when the Send Channel Message action executes.
The good news is that it is still sending the message correctly. To avoid having the Zap shut down if the error ratio gets too high, you can update the error ratio override settings for the Zap. Guide here: https://help.zapier.com/hc/en-us/articles/8496216132621-Zap-is-not-running#h_01HACWQRC7ZBV1PMACM6NP3E7C.
I’ve also added you to the bug report, and we’ll make sure to keep you posted once it is resolved.
I’m here to help if you have any other questions!
I have the same problem, but in my case randomly and intermittently i get the error and the message is not sent. I have to login and retrigger these failed ones intermittently.
Can I also get added please? This is severely affecting our worflows :(
+11- Community Manager
I’m so sorry to hear that
We can’t give any estimates as to when the bug will be resolved by but I’ve added you to the list of users being affected by this issue so you’ll get an email notification from us as soon as it’s sorted.
If there’s anything else we can help with in the meantime, do let us know! 🙂
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