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Question

My Zap triggering Facebook Instant Form to High Level isn't working consistently

PMP Rod
Userlevel 1

Hi, I’m using Facebook Instant forms for my lead campaign and using Zapier to pass the lead info to High Level via Leadconnector. I’ve set everything up properly from the instant form to use as the trigger to the leadform account with the right API key to send the info to the right High Level account. The zap is published. 

When I’m doing my tests to see if the automation will work, whenever I fill out the form (I’m using Facebook’s Lead Ads Testing Tool), Zapier will sometimes be able to find the contact details of the test that I did and sometimes it won’t. It’s kinda like a 50-50 chance to fail or succeed which is weird. Now what’s weirder is if it does pick up the data. It just saves the lead information in step 1 (trigger) and doesn’t proceed with the rest of the automation (action steps).

If I do a manual test using Zapier’s test action, everything is working as intended. I’ve used Zapier for multiple clients and this is the first time that I’ve encountered this issue. Has anyone experienced this in your previous Zaps. If yes, how did you fix it? 

I really need help with this very unique issue that I have. 

Looking forward to your help. 

Thanks! 

10 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @PMP Rod 

Good question.

Try testing with your Zap ON.

Then check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot.

https://zapier.com/app/history/

 

We would need to see more specifics with screenshots to have enough context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
PMP Rod
Userlevel 1

Hi @Troy Tessalone 

Thanks for responding to my question. 

I did what you suggested. 

I ran a test: https://prnt.sc/xy_Whivedr_2
Zapier was able to detect a new record submission: https://prnt.sc/T8uWJ7cXCj67
But when I check the zap history: It’s blank https://prnt.sc/TNuF41pO4tA7

 

I tested the connection and they’re all good. https://prnt.sc/Uzc1MF67yg9X

If I do a test on the next steps the data gets passed as it’s supposed to work. https://prnt.sc/_zeZMgZcP1DD
 https://prnt.sc/_P8ARErs631K

So, I’m kind of lost at what to do. It’s able to fetch the info from the Facebook Instant Form and is able to pass the data to the action steps when testing the flow (Zap published) but it isn’t able to do it automatically. 

Please help. 

Thanks! 

Troy Tessalone
Userlevel 7
Badge +14

@PMP Rod 

Have you reviewed all the help articles for using FB Lead Ads in Zaps?

https://zapier.com/apps/facebook-lead-ads/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
PMP Rod
Userlevel 1

@Troy Tessalone 


Thanks for this. I’ll look into it. 

We’re also using Facebook Instant forms for our other ad accounts and those accounts did not have any issues with the zaps they’re using. 

But I’ll look into the documentations to see what we’re missing for this specific case. 

Thanks! 

ken.a
Userlevel 7
Badge +6

Hi @PMP Rod,

I would also like to send this Community post that could help with this issue:

Hopefully, this helps! 😊

PMP Rod
Userlevel 1

Thank you @ken.a. This is definitely going to be a big help! 

PMP Rod
Userlevel 1

Hi All, 

thank you for your help. I’ve followed all of the advices that everyone has given me but I still haven’t resolved the issue that we have at the moment.  

Here’s what I’ve done so far. 

I have been given all the needed access to everything in terms of the meta account pages and ad accounts. 
I have checked all zapier permission inside the business integration settings. https://www.facebook.com/settings?tab=business_tools&ref=settings
 

I’ve done my test with the zaps on and off. 
I’ve reconnected everything. 
I used my own Facebook account as a connection from Zap to Facebook. 
I created another FB Instant form to eliminate the chance of a single FB Instant form running 2 separate Zaps at the same time but to no avail.
Having done all of that, I’m still stuck with the problem of zapier still unable to automate the zap that I created even though it’s detect
Zapier is still able to pickup the data https://prnt.sc/eQgATa0ZzR5V but it’s still not running the zap automation. 
When I check the Zap history https://prnt.sc/EhQC9PFTAdhy No errors, or even runs are being detected. 

Has anyone tried other work arounds that might not have been mentioned in this thread? 


Really desperate for answers. 

 

ken.a
Userlevel 7
Badge +6

Hi there @PMP Rod,

I apologize if the troubleshooting links didn't help you out. It seems like you might be experiencing a bug with the Facebook Lead Ads integration. To confirm this, I suggest reaching out to our friendly Support team. They will be able to closely examine the Zap and investigate its logs to find the underlying cause of the problem.

You can easily get in touch with our Support team by visiting this link: https://zapier.com/app/get-help

Thank you for your understanding!

PMP Rod
Userlevel 1

Hi @ken

Thank you I’ll reach out to them for this issue. 

Thank you so much for everyone's help. 

 

 

ken.a
Userlevel 7
Badge +6

Hi @PMP Rod,

You are most welcome!

I apologize if we couldn't resolve the issue here. Facebook can have a lot of settings to look at, but I'm confident that our Support team will be able to determine the cause of the issue.

Thanks! 😊

Reply


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