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Best answer

My Zap isn't running live for updating Hubspot via Respond.io even if tests are successful.

  • 17 January 2024
  • 5 replies
  • 47 views
F
Userlevel 1
Badge

 Good day. 

Update contact on RESPOND.IO to create / update on HUBSPOT. Test successful / Live ZAP not working

 

THE ZAP: Test Run - SUCCESS

 

LIVE ZAP RUN: Not successful

 

CONDITION TO RUN ZAP: 

When we place the HUBSPOT or hubspot tag in the TAG BOX on RESPOND.IO this ZAP should run. 

 

When I update the record and then place the HUBSPOT tag.. nothing happens?

icon

Best answer by Francois H 20 January 2024, 08:33

View original

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Francois H 

Check your Zap Runs to see the DATA IN/OUT for each Zap step to help you troubleshoot why it was filtered: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
F
Userlevel 1
Badge

Hi, I solved the challenge. 

Thank you

ken.a
Userlevel 7
Badge +6

That’s great news @Francois H! Glad to hear you were able to get it sorted!

Would you mind sharing the solution you found? This will be helpful to our other Community members who might run into a similar issue in the future.

Thanks!

F
Userlevel 1
Badge

From what I understand… 
The 1st Action → “Update Contact in Respond” has triggers that activate the ZAP, 

So I removed the conditional trigger as the 1st action already has conditional triggers. 

That solved my problem. 

ken.a
Userlevel 7
Badge +6

Thank you for sharing the solution here @Francois H!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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